Smart cameras like Arlo enhance home security, but technical glitches can quickly turn them into a source of frustration. Whether your camera isn’t recording, keeps going offline, or fails to send alerts, this guide provides simple solutions to get your Arlo system back on track.
1. Camera Not Recording? Try These Fixes
If your Arlo camera isn’t capturing motion or events:
- Check the camera’s mode – Open the Arlo app, go to Mode, select your device, and ensure it’s armed for recording.
- Adjust motion sensitivity – If set too low, the camera may miss activity. Increase sensitivity in the app settings.
- Review activity zones – If you have Arlo Smart, confirm that motion detection is enabled for the right zones.
- Free up storage – If using local storage, check for available space. For cloud storage, ensure your subscription is active.
2. Camera Offline or Won’t Connect
If your Arlo camera appears offline:
- Verify Wi-Fi connection – A weak signal or incorrect password can disconnect the camera.
- Power cycle the camera – Remove the battery or unplug it for 10 seconds, then restart.
- Re-sync the device – If it remains offline, remove and re-add it in the Arlo app.
3. Not Getting Alerts? Here’s Why
If motion or sound notifications aren’t coming through:
- Enable notifications – Check that alerts are turned on in both the Arlo app and your phone’s settings.
- Disable Do Not Disturb – Ensure your phone isn’t silencing notifications.
- Confirm camera rules – The camera must be armed, and motion detection should be active.
4. Poor Video Quality or Lag
If the live feed is blurry or choppy:
- Improve Wi-Fi signal – Move the camera closer to the router or use a Wi-Fi extender.
- Lower video resolution – Reduce quality settings in the app for smoother streaming.
- Limit bandwidth usage – Pause other high-bandwidth activities (like streaming or downloads) while viewing the feed.
5. No Audio from Camera? Try This
If you can’t hear sound from your Arlo camera:
- Check volume settings – Ensure the app and phone volume are turned up.
- Enable microphone permissions – Allow the Arlo app to access your device’s microphone.
- Restart the camera – If audio cuts out during live viewing, a quick reboot may help.
When to Contact Arlo Support
If these steps don’t resolve the issue, there may be a hardware problem. Contact Arlo Customer Support through their official app or website for further assistance.
By following these troubleshooting tips, you can quickly restore your Arlo camera’s functionality and keep your home secure.